To effectively engage employees as one team, it is important to consider that it is often not enough to know just “what to do.” It is also important to know the “how,” “why,” and “how well or how often” in order for people to bring their best ideas and contributions to the work they do. Without a clearly defined Job Profile, it is difficult to select, onboard, and develop the right team members. It is also difficult to assess what is working best in the scope of the role and where process or performance changes would enhance the team member experience, the customer experience, the team’s productivity, and the organization’s results.
The Customized Job Profile (CJP) allows managers and employees to plot a path from mission, vision, and values to measurable job objectives. The CJP not only helps you discover and delineate individual job functions (Key Result Areas), but it definitively measures successful completion of those Key Result Areas (KRAs) through Key Performance Indicators (KPIs). Most importantly, it improves the cooperation and working relationship across teams by establishing clear-cut individual accountability to the team, the department, and the organization as well. This opens up lines of communication across the team by clarifying expectations, processes, and terminology.